Delete your ITNA account

1. What is deleted

• your profile and sign-in: name, email, sign-in details;
• your saved settings — language, currency, notifications;
• connected calendars and messengers;
• saved cards and traveller details;
• your conversations with the assistant;
• your ITNA Rewards balance — it is lost and cannot be restored.

2. What is kept by law

Records of bookings, payments and refunds and accounting records must be kept for the period required by law. After the account is deleted, they are no longer linked to an active account and are not used for any other purpose.

Expenses with receipts that your company has already accepted stay with the company.

3. Deleting your account vs leaving a company

Leaving a company is not the same as deleting your account. If you leave a company, its administrator removes you from the company workspace; your account and personal trips remain.

Deleting your account removes your access to ITNA completely. If you are the only administrator of a company, assign another administrator first.

4. How to delete your account

Write to support@itna.ai from the email your account is registered with and ask to delete the account. Before deleting, we check that the request comes from the account owner, and we reply when the account is deleted.

5. Privacy

How we process and keep data is described in the Privacy Policy.

Privacy Policy